支持Support
VisitCube AI · 遇到问题、或者想知道怎么开始，都在这一页。VisitCube AI · Getting started, and what to do when something goes wrong.
怎么开始Getting started
装好之后的四步Four steps after installing
- 在浏览器右上角打开 VisitCube 侧栏，用 Google 账号登录。Open the VisitCube side panel from the browser toolbar and sign in with your Google account.
- 在 Google 地图上搜到你自己的门店，打开它的页面。Search for your own store on Google Maps and open its page.
- 在侧栏里点「选择」，确认这就是你持有的门店。确认建档后不可更换，所以核对清楚店名和地址。In the side panel choose your store and confirm it is the one you own. This cannot be changed once confirmed, so check the name and address carefully.
- 从侧栏里挑一个动作开始——分析周边同类门店、看看顾客评价在说什么，或者直接打字问。Pick an action in the side panel — compare nearby similar stores, see what customers are saying, or just type a question.
常见问题Common problems
登录不了 / 一直转圈Cannot sign in, or it keeps spinning
- 先确认浏览器已经登录了你的 Google 账号。Check that you are signed in to your Google account in the browser.
- 侧栏关掉再重新打开一次。扩展更新之后，开着的侧栏跑的还是旧版本。Close the side panel and open it again. After an update, an already-open panel is still running the old version.
- 还是不行，把问题发到下面的邮箱，附上你用的 Google 账号邮箱，我们查后台记录。If it still fails, email us below with the Google account you are using and we will check our logs.
侧栏说抓不到页面内容The panel says it cannot read the page
- 刷新一次那个页面。扩展的读取脚本只在页面加载时注入，页面开着的时候装或更新扩展，那一页是读不到的。Reload the page. The reader script is injected when a page loads, so a page that was already open when you installed or updated the extension will not respond.
- 确认你在支持的平台上：Google 地图、Instagram、TikTok、Facebook、Pinterest。Make sure you are on a supported platform: Google Maps, Instagram, TikTok, Facebook or Pinterest.
- 有些页面要先滚动几屏，内容才会真正加载出来。On some pages you need to scroll a few screens before the content actually loads.
分析结果不准 / 太笼统The analysis feels off or too generic
- 多数情况是门店档案里资料太少。到「门店档案」补上招牌品项、目标客群，出来的内容会具体很多。This usually means your store profile is thin. Fill in your signature items and who you are trying to reach, and the output gets much more specific.
- 素材库里有实拍照片，生成的海报和视频方案会贴合你的店；没有的话只能给通用方案。With real photos in your material library, posters and video plans fit your store; without them we can only offer generic ones.
Instagram 连不上 / 看不到数据Instagram will not connect, or shows no data
- 需要专业号（Professional account）。个人号拿不到触达、保存这些数据。A Professional account is required. Personal accounts do not expose reach, saves and similar metrics.
- 粉丝不足 100 时，平台本身不提供粉丝构成数据——这不是扩展的问题。Below 100 followers the platform itself does not provide audience breakdowns — this is not a limitation of the extension.
- 不连接也能用：公开数据那部分功能照常。You can skip connecting: the public-data features work either way.
你的数据Your data
我们只收集为你门店生成分析所必需的数据，逐项列在隐私政策里。We collect only what is needed to produce analyses for your store; every item is listed in our privacy policy.
想删除账号和全部数据，照数据删除说明操作，或者直接发邮件给我们。To delete your account and all of your data, follow the data deletion instructions or just email us.
联系我们Contact us
把问题发到 hello@visitcubeai.shop。说清楚你在哪个平台、做了什么、看到什么，我们回得更快。Email hello@visitcubeai.shop. Tell us which platform you were on, what you did and what you saw — that gets you an answer faster.